Zur Unter­stüt­zung bei unse­rem Kun­den suchen wir sobald als mög­lich Unter­stüt­zung im M365 Umfeld. 

Seni­or M365 Engi­neer — Job Description

Sum­ma­ry of the Role
As a Seni­or M365 Engi­neer, you will mana­ge all aspects of Online ope­ra­ti­ons and func­tio­n­al deman­ds from Cus­to­mer Busi­ness Units. This requi­res sub­ject mat­ter exper­ti­se in under­stan­ding and admi­nis­te­ring cloud-based solu­ti­ons wit­hin the Micro­soft M365 archi­tec­tu­re, inclu­ding gover­nan­ce and pro­vi­sio­ning solutions.

Main Respon­si­bi­li­ties
• Admi­nis­ter the Micro­soft M365 envi­ron­ment, focu­sing on Share­Point, One­Dri­ve, MS Teams, Stream, Power Plat­form and Viva tools, as part of the L3 Office Col­la­bo­ra­ti­on team.
• Resol­ve L3 Col­la­bo­ra­ti­on-rela­ted inci­dents and ser­vice outages/degradations, esca­la­ting to inter­nal sta­ke­hol­ders or exter­nal sup­pliers as needed.
• Proac­tively iden­ti­fy and resol­ve poten­ti­al cli­ent-impac­ting issu­es in the M365 environment.
• Moni­tor the per­for­mance and capa­ci­ty of M365 ser­vices and solutions.
• Adhe­re to HW/SW Life Cycle Manage­ment pro­ces­ses to ensu­re an up-to-date ser­vice platform.
• Manage­ment of M365 gover­nan­ce and pro­vi­sio­ning tools, such as set­ting up work­flows, auto­ma­ti­on, alerts, and audits, eva­lua­ting and enhan­cing the func­tio­n­a­li­ty and effi­ci­en­cy of the tools, and stay­ing updated on the latest fea­tures and best practices.
• Moni­tor the pro­duc­tion envi­ron­ment and take cor­rec­ti­ve action as needed.

Edu­ca­ti­on
• Uni­ver­si­ty degree in com­pu­ter sci­ence or equivalent.

Rele­vant Work Experience
• 3–5 years of expe­ri­ence admi­nis­te­ring an M365 envi­ron­ment inclu­ding Share­Point Online, One­Dri­ve, MS Teams, Stream, Micro­soft Power plat­form, Viva tools, and Azu­re com­pon­ents and services.
• Expe­ri­ence mana­ging M365 gover­nan­ce and pro­vi­sio­ning tools, work­flows and automations.

Skills
• Excel­lent com­mu­ni­ca­ti­on and inter­per­so­nal skills.
• Strong user and cus­to­mer ser­vice background.
• Strong ana­ly­ti­cal and orga­niz­a­tio­nal skills.
• Self-star­ter and high­ly moti­va­ted with a strong team spirit.
• Flu­ent in busi­ness Eng­lish with strong pro­blem-sol­ving and ana­ly­ti­cal skills.
• Good under­stan­ding of Agi­le metho­do­lo­gies, qua­li­ty pro­ces­ses, and best prac­ti­ces for main­tai­ning infor­ma­ti­on security.
• Abi­li­ty to hand­le con­fi­den­ti­al and sen­si­ti­ve com­pa­ny infor­ma­ti­on responsibly.

Rah­men­be­din­gun­gen:
Geplan­ter Start: schnellstmöglich
Initi­al­be­stel­lung bis Jah­res­en­de. Ver­län­ge­rung geplant.
Geplan­te Aus­las­tung: 100%
Nahe­zu kom­plett Remo­te — Gele­gent­li­che Mee­tings vor Ort